Is Your Business Strategy Inoculated?November 10, 2020
Getting Ahead in the Age of Digital DisruptionNovember 10, 2020
My grandson started kindergarten a few weeks ago. My wife and I both assist my son as caregivers to his kids, so we have been deeply involved in the process. As I reflect on the experience, I am struck by how much has changed since my son went to kindergarten twenty years ago and how today planning for the start of a school year and the execution of that plan are similar to the planning and execution process of any organization. In fact, these similarities form some best practices of which we can all take note.
Starting with a Goal
Any plan—whether for a school or business—starts with a goal that is understandable and acceptable to the majority of the stakeholders. In the case of starting kindergarten, the goal is having kids transition to full-time school, ultimately preparing them for first grade and developing the foundation for a strong 12-year education. Everyone involved—the kids, parents, grandparents, teachers, administrators, and even the community—has a stake in this goal. The goal is easy to communicate and remember and gets strong buy-in from almost all stakeholders. This same sort of support and acceptance is what should be true for your organization’s mission and vision.
Before the first day of school, a supply list was sent to all the students, and the school held an open house. During this open house, the teacher met with parents and students to explain the expectations as well as acceptable and unacceptable behaviors. Students needed to bring their supplies and the teacher made sure everyone had their supplies. This ensured students got off to a good start. Problems can occur when a family doesn’t attend the open house because their students aren’t as well prepared for the first day and don’t always understand what is acceptable behavior. This is no different than in an organization; if everyone understands the values and expectations and has the correct tools to do their jobs, it is much easier to achieve their organization’s plan. If some are not on board, don’t understand the expected behaviors (the organization’s values), or don’t have the correct tools to do the job, even the best planning will still lead to poor execution. Taking time to explain what is expected and to check to make sure everyone is prepared is critical to executing the plan.
Communication is Key
The school also sent out an email to all parents and guardians to sign into an app that gives daily updates on your child’s behavior, what was covered in class today, an overview of the next day, and anything that needs to be worked on at home with the child. This daily feedback allows the parent to know how the plan is working, what adjustments are needed, and helps prepare the child for the next day. The parent can also email the teacher with questions related to his/her child’s progress and let the teacher know if there are issues that arise. This level of transparency and communication is key to the successful execution of the plan and is much different than when my son was in school. Back then, we really only knew what was happening with his education if he got in trouble, when the teacher sent home occasional class updates and when there were parent-teacher conferences.
Unfortunately, most organizations’ planning and execution practices are more like my son’s educational experience twenty years ago. The best practices of transparency and timely communication/feedback regarding progress to a plan are missing in many, if not most, organizations. People’s daily work is disconnected from the plan until quarterly updates are requested, and then it is a scramble to gather what is needed to try to show progress on the plan. Adjustments to the plan are only made after some length of time has passed, instead of immediate course corrections that can happen with, there is transparency, open communication, and feedback. Ultimately, organizational stakeholders don’t feel connected to the plan, and the plan never reaches anywhere near its full potential.
There is one area where the school’s planning process makes sense for the school but really isn’t a best practice. Most of the planning and execution rests in the hands of the teacher. There is no broad collaboration with the parents of kindergarteners regarding how to adjust the plan as needed and no collaboration between the parents—all communication is mostly top-down. This is understandable as the teacher knows what the students need to learn and the best ways to facilitate learning. The kindergarteners are too inexperienced and most parents don’t have a background in teaching.
Executing A Plan
In our organizations today, we have smart, qualified people at all levels that in many cases know their portion of the business better than the people at the top. Yet, we don’t use tools as powerful as the kindergarten app to help with planning and execution. We are still using spreadsheets, word documents, quarterly updates, and limited communications to execute plans.
In an organization you could have your plan on a big piece of paper in a common room for everyone to see. People could put post-it notes on the plan to update everyone as progress is made or situations arise. This would be similar to the kindergarten app and could work in a small organization where everyone is located in the same space. Most organizations, however, are not so small or simple for this technique to work. In these cases, using technology would make more sense. At MPOWR, we believe a strategy execution cloud-based software is key.
So, the next time you see a school supply list or all the back-to-school supplies at your local store, remember all the planning and execution that are behind this. Remember that starting off on the same page with a clear understanding of expectations is key to planning and that transparency and ongoing communications will make execution much easier. Also, if you find yourself in your child’s or grandchild’s classroom or your company’s board room, stop and think about what transpired before this visit. Was there a clear understanding of what is expected? Did people have the right tools and was there adequate transparency and effective communication to support the plan and its execution?