Posted/Revised: February 4, 2020
PREMIUM SUPPORT PROGRAM EXHIBIT ONBOARDING ACCELERATOR
The Onboarding Accelerator program (the “Service”) is designed to provide dedicated implementation support and end user training for new MPOWR Envision Customers for the first ninety (90) days of Customer’s applicable Subscription term. Onboarding Accelerator is only available to Customers who have subscribed to both this premium service and an annual software subscription to MPOWR Envision.
DESCRIPTION OF DELIEVERABLES
- Dedicated Customer Success Manager A dedicated MPOWR representative will be assigned to the Customer’s for the duration of this Service. This representative may be contacted via phone or email during MPOWR’s standard business hours.
- Personalized On-boarding Customer Account Owner will be led through an on-boarding process hereby we identify Customer’s Designated Contacts, gather important environment information to help our Support team become more knowledgeable about the Customer, review Support Services Plan details and procedures, and create a personalized path to success designed to accelerate adoption and utilization of the software.
- Complimentary User License MPOWR will provide one (1) complimentary User License to Customer, for use by the MPOWR Customer Success Manager, to assist with administration and loading of Customer’s plan, if desired.
- Web-based Training During the ninety (90) day Service period, Customer may schedule web-based training sessions with their Customer Success Manager to review and learn the features and functionality of the software. Web-based training sessions may be scheduled in one (1) hour increments and attendance is limited to ten (10) Authorized Users at any one time. Session delivery is dependent on mutual scheduling between MPOWR and Customer, and MPOWR delivery capacity or other relevant factors.
ASSUMPTIONS & NOTES ON DELIVERABLES
- Customer Account Owner or designated representative shall act as the liaison between Customer and the MPOWR Customer Success Manager for the duration of this Service MPOWR’s standard business hours include 8am – 5pm Central
- Complimentary User License shall be valid only for the duration of this Service
- Web-based Training session may be recorded at Customer’s request
TERMS & CONDITIONS
THE SERVICE PROVIDED BY MPOWR UNDER THIS PREMIUM SUPPORT PROGRAM EXHIBIT IS GOVERNED BY AND SUBJECT TO, IN TERMS OF PRIORITY ORDER, (1) THE TERMS OF ANY RELATED SERVICE ORDER, (2) THE TERMS OF THIS PREMIUM SUPPORT PROGRAM EXHIBIT, AND (3) THE MPOWR PROFESSIONAL SERVICES TERMS AND CONDITIONS SET FORTH AT MPOWR.COM/PROFESSIONAL-SERVICES-TERMS-AND-CONDITIONS (COLLECTIVELY, THE, “AGREEMENT”).