A critical task in change is working with leadership to draw a parallel between a new direction and new behavior. Intellectually, it is not a leap. Behaviorally, it is much more of a challenge.
In general terms, think about an organization that wants to grow or take a new direction, but does not want to change its core responses to issues, opportunities, and external pressures. What must change is the approach to internal processes or external marketplace needs. In order to affect a shift, leadership must model the behavior and then insist that others model it as well.
To be more specific, consider the case of Seimens. Looking to re-energize their mission, the company knew that culture was pivotal in making that change. CEO Barbara Humpton recognized that people have a hard time changing their daily behavior, and noted that, “The biggest obstacle to any transformation is literally just the way we’ve always done things.”
One of those changes that can prove uncomfortable is rethinking daily priorities. For many people, it is more satisfying to put out fires. To them, urgency often wins out over importance. There is a feeling of success if a crisis is averted or a problem doesn’t grow larger. But if you only fight fires and don’t think about how to avert a fire in the first place, your organization will always be on the defensive. You won’t be able to shape your future in ways that are advantageous to you.