You’ve just made the leap and purchased new software that will help simplify your working or personal world. And all during the decision-making process– when the software providers assure you that their platform is really simple to learn, you’re thinking, “Jeez, I hope so!”
Now it’s time to onboard you and your team, and it is a whirlwind.
Their software account team jumps on a call with you and they say all the right things:
Sounds perfect, right? The problem is, after they wrap up, you’re left feeling hesitant and wondering if you’ll ever see or hear from them again. You’ve technically been onboarded, but feel all on your own.
Don’t get me wrong; online videos, tutorials, knowledge-based articles, and other electronic resources are incredibly helpful. It’s why we have a whole library of them! They can be bookmarked and reviewed often, explaining areas of growth and simplifying complex solutions.
However, published resources can’t compare with person-to-person support. Why?
At MPOWR Envision, we believe the best experience, the most successful outcomes are a result of the personal, one-on-one onboarding sessions. Its time invested in the success of our customers and it’s worth every penny, for us and them.
And that makes for a customer-centric SaaS platform that we’re proud to say is an important part of strategy execution.